A Career That Makes A Difference

MIN is a growing 501(c)(3) nonprofit with a number of new and exciting initiatives. To apply, send your resume and salary requirements to info@211md.org. No phone calls please.

Open Positions

Care Coordinator

The Care Coordinator works with public agencies, healthcare teams, and human service providers. LBHA and other community partners to successfully connect patients/clients to community-based resources/services across Maryland.

EDUCATION AND EXPERIENCE

  • Bachelor’s Degree with at least 2 years of experience in social work, public health, healthcare, or human services. Master’s preferred.
  • Experience providing social work services to developmentally delayed, psychiatric and/or substance use patients.
  • Experience with Maryland’s behavioral health system.

POSITION RESPONSIBILITIES INCLUDE:

  • Provide full coverage of the 211 Maryland Hospital Care Coordination referral line Monday – Friday, 8am – 5pm
  • Receive and responded to incoming phone and electronic behavioral health patient referrals from Maryland hospitals for service placement at community-based organizations, within 30 minutes.
  • Utilize the 211 Resource Database to immediately identify available services, gather key information to make connections with service providers, and provide warm handoffs to service providers on behalf of patients.
  • Provide follow up services within 48 hours of patient placement to ensure patient connection to services and monitor for additional risks.
  • Regularly communicate the progress of patient resource placements with referring hospitals.
  • Thoroughly document care coordination activities including patient data, resource placements and follow up activities in Maryland Information Network’s dedicated technology tools.
  • Securely maintain confidential patient records, assessments, and related documents.
  • Attend program related trainings and meetings with 211 Maryland.
  • Escalate cases to the state and communicate and update patient activities in the MIN patient portal.
  • Work with hospitals on the 211-boarder list chart, develop reports on the data, and communicate with the supervisor.
  • Provide weekly or monthly reports.
  • Perform other duties as assigned by the supervisor.

TECHNOLOGY

Software: Google Suite (required), Microsoft Office Suite (required), iCarol CRM System

ADDITIONAL INFORMATION

Work is currently conducted virtually from home. There may be times for in-person meeting, community function or other events that attendance will be required.  Occasional walking or standing and interaction with personnel located in other parts of the building are also necessary when in the office.

Requirements may be modified to accommodate individuals with disabilities.

To apply, send your resume and salary requirements to info@211md.org. No phone calls please.

Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

 

Working At Maryland Information Network

I believe each of us must find meaning in our work and it happens at its best when you know that it is not just work, but something that helps improve the lives of others. Employees of the Maryland Information Network, also known as 211 Maryland, strive to make a difference every day. It begins with our Brand Promise "to lift up individuals and communities by linking those with unmet needs to essential resources."

As the 24/7/365 central connector to health and human services for the state, we have a network of call centers, who are heroes supporting those in need. Our technology allows anyone to connect with us by phone, text or chat. Our community partners who work with us make it possible to meet the unmet needs of more than 400,000 Marylanders each year.

Our organizational vision leads us to imagine doing the impossible and our innovation has positioned us to be a leader in our field.

The 211 Maryland team is tight knit. As we expand our team, I get excited about all the ways an individual's talent and experience shape the lives of Marylanders and their individual, professional growth!

211 Team at City of Laurel Multiservice Center
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