Our Impact

Each year, the Maryland Information Network reaches hundreds of thousands of Marylanders, connecting them to essential services when they need them most.

Read our FY22 Annual Report


Dating back to 2015, DJS and 211 Maryland have partnered to provide hotline telephone services for youth who are in the care and custody of DJS, complying with the Prison Rape Elimination Act. Young men and women are provided a way to report sexual abuse and harassment to a third-party entity that is able to receive and immediately forward youth reports of sexual abuse and sexual harassment to agency officials while remaining anonymous. This communications platform serves the Department well.

Sam Abed
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Sam Abed
Department of Juvenile Services

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Steven McAdams
Executive Director, Governor's Office of Community Initiatives


The critical collaboration between 211 Maryland and the Governor’s Office of Immigrant Affairs helps overcome language barriers and improve public safety. By extending multilingual access to services and enhancing support for hate crime and hate incident reporting, we are able to better serve the diverse communities who make contributions to our state.

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Fiscal Year 2023 Highlights

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How 211 Maryland Connects People

resources in our statewide database
connections to 211 Maryland through the website, phone, text, or chat in FY23
calls, texts, and web chats

Connections by Service Area

connections made to help prevent homelessness
connections made to people in need of mental health services
connections made for utility assistance

On Demand Texting

disaster-related text subscribers

211 Health Check

supportive calls have been made to help prevent suicide

Annual Reports

Care Coordination Annual Reports