The Maryland Information Network powers 211 Maryland, the state’s 24/7 connector to health and human services. We connect diverse audiences across the state to the information they need, when they need it through innovative programing and the 211 hotline.

211 Call Center Network

211 is available 24/7 to connect Marylanders to health and human services resources through call, text and chat. Technology automatically connects callers to their regional call center to provide information on over 7,500 resources.

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211 Health Check

This mental health check-in program provides weekly calls to support individuals. 211 specialists who are accredited by the Alliance of Information and Referral Systems (AIRS) and the American Association of Suicidology (AAS) call the individual at a scheduled time.

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Informed Care Coordination

Hospital emergency departments have a single access point to 211’s statewide database of community-based resources and other behavioral health services. Through the powerful database, 211 can connect hospital discharge planners and patients to available, conveniently located resources and support them after discharge.

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Maryland Access Point

Since 2021, MIN has worked with the Maryland Department of Aging to connect older adults and people with disabilities to alerts, tips, and resources through call, text, and web. The enhanced MAP website, powered by our resource database, features upgrades on the online, searchable resource directory to help the public and professionals identify and connect with resources.

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Informational and Inspirational Text Messages

MIN’s technology platform sends informational English and Spanish text messages to connect Marylanders to essential health and human resources. By texting a keyword, local resources and information are available immediately.

We provide support for disaster preparedness, kinship, immigrants, adult and teen mental health, older adults and adults with disabilities, opioids, veterans and wellness.

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