The Maryland Information Network (MdInfoNet) is the state-designated administrator of the 211 system in Maryland. As the 24/7 connector to health and human services, we help agencies see where help is needed most and connect Marylanders to that help.
We've developed innovative programs and services to connect diverse audiences across the state, work with legislators to develop new programs to support growing needs, and inform align partners and systems in a coordinated effort.
Informed Care Coordination
Hospital emergency departments have a single access point to a statewide database of community-based resources and other behavioral health services. Through the powerful database, we can connect hospital discharge planners and patients to available, conveniently located resources and support them after discharge.
Impact: Developed infrastructure and coordinated across hospitals to support discharges.
211 Call Center Network
211 is available 24/7 to connect Marylanders to health and human services resources through call, text and chat. Technology automatically connects callers to their regional call center to provide information on over 7,500 resources.
Impact: 873,000+ service need connections in FY24 across phone, text, and web.
Health Check
This mental health check-in program provides weekly calls to support individuals. 211 specialists who are accredited by the Alliance of Information and Referral Systems (AIRS) and the American Association of Suicidology (AAS) call the individual at a scheduled time.
Impact: 24,000+ proactive mental health support calls in one year.
Maryland Access Point
Since 2021, MdInfoNet has worked with the Maryland Department of Aging to connect older adults and people with disabilities to alerts, tips, and resources through call, text, and web. The enhanced MAP website, powered by our resource database, features upgrades on the online, searchable resource directory to help the public and professionals identify and connect with resources.
Impact: One-stop connections for older adults.
MdReady Emergency Alerts
We provide multilingual emergency alerts to 190,000+ subscribers in partnership with the Maryland Department of Emergency Management (MDEM). Marylanders can customize their alerts based on their location(s) and language. With over 180+ languages available, we're using technology to deliver faster emergency alerts.
Impact: 190,000+ subscribers receiving faster alerts.
MdInfoNet Services
Using information and technology, MdInfoNet also provides these services:
- Development of public and private, customizable data dashboards to inform state policy and resource allocation.
- Integrated metrics on community needs, service gaps, and emerging issues.
- Creation and delivery of informational text messages.
- Development and hosting of white-label resource databases.
- Access to a 24/7/365 Call Center Network.
- Coordination of a certified network of 7 statewide call centers.
- Development of shared frameworks, tools, and infrastructure to coordinate health and human services across agencies.