We Connect People to Help, Partners to Innovation, and Decision-Makers to Data - Statewide.
As innovators in information and technology, we work with hospitals, state agencies, legislators, and partners.
We help agencies see where help is needed most and to make it easier for Marylanders to connect and find help.
How We Connect Maryland
Access
Centralize information access and reduce technical duplication, expand equity, and guarantee 24/7 access to information.
Services: 211 Maryland, custom resource directory
Inform
Connects even the hard-to-reach populations with information through targeted digital strategies.
Services: Texting, User Assessments
Data
Creates a single source for Maryland's resource information and service needs data enabling centralized access, outcome tracking and informed decision-making.
Services: Data dashboards
Solutions
Addresses the most complex challenges in health and human services through direct stakeholder engagement.
Services: Care Coordination, Partner Engagement
211 Maryland
The Maryland Information Network (MdInfoNet) manages 211 Maryland, a statewide hotline that provides essential connections to Marylanders through call, text and chat. The call center network routes callers automatically to their regional call center for assistance. Professionally trained 211 specialists connect callers to over 7,500 resources for food, housing, and utility bills, as well as mental health and substance use support.
Care Coordination
MdInfoNet is working with state and local partners to use 211 Maryland as the single point of access for hospitals who need to find community-based behavioral health resources for patients.
More Powerful Together
MdInfoNet powers a host of programs to help Marylanders, from disaster preparedness to suicide prevention outreach and more.
Real-Time Data on Community Needs
Drive strategic decision-making with the most up-to-date data sets in the state. MdInfoNet also offers customized data platforms.
On-Demand Texting
MdInfoNet leverages its technology to help partners through our call and texting platforms and online resource database.
That's the # of Connections to Marylanders in FY23
The Maryland Information Network connects hundreds of thousands of Marylanders each year to the services they need to remain safe and healthy.