The Maryland Information Network (MdInfoNet) is a public-benefit 501(c)3 nonprofit organization and the state-designated administrator of the 211 system in Maryland.
We provide the infrastructure that powers access to health and human service, connecting people to trusted information, partners to technology that aligns and coordinates systems, and decision-makers to statewide data and insights.
What makes us unique is our role as the connector between need, response, and data-informed action. We enable access to services, coordination across systems, and visibility into what’s working and what still needs attention.
Our infrastructure allows partners to operate more effectively, funders to invest more strategically, and the public to navigate complex systems with greater clarity.
We are the public infrastructure that powers Maryland’s ability to connect people to help and help to provide insight, and not a program or direct service provider.
We deliver:
- Statewide Consistency
Our governance ensures every Marylander has access to the same level of service, no matter where they live. - Technology + Human Logic
We pair statewide data systems with human judgment to support matching, referral, and system coordination. - Insight Infrastructure
Our data warehouse and reporting tools give state and local leaders a real-time lens into what’s happening in Maryland communities. - Cross-System Alignment
We bridge policy goals, service networks, and real-time needs across 211, 988, emergency management, hospitals, and human services.
MdInfoNet delivers four core capabilities that support statewide access, coordination, and insight to Maryland’s health and human services system:
- Access to service information
Systems that make resources discoverable, understandable, and available across the state. - Connections that create impact
Technology and coordination infrastructure that help people and providers receive information and act in real time. - Data transformed into direction
Dashboards and intelligence tools that help leaders shape policy, funding, and service planning. - Systems aligned through partnership
Shared tools, data, and infrastructure that help agencies, funders, and providers coordinate efforts and align around common goals.
No. The Maryland Information Network (MdInfoNet) is an information network responsible for administering the 211 system and ensuring statewide access to health and human services information.
211 Maryland is a program administered by MdInfoNet, through the Call Center Network. 211 is one expression of our work, not the full scope of what we do.
MdInfoNet does not operate 211 call centers and does not fully fund their operations. The call centers are independent nonprofit partners.
However, MdInfoNet does:
- Coordinate the 211 network.
- Ensure system consistency.
- Facilitate funding through pass-through or contractual arrangements.
Yes. Our expert speakers are available to discuss the following, among other topics:
- Best practices in addressing Social Determinants of Health (SDOH)
- Building and adopting a Community Information Exchange (CIE) to enable
person-centered care. - Using data and collaboration tools to improve health indicators, quality of life
and address inequities. - Leveraging technology to improve individual and community well-being.
- Using data to identify and improve unmet community needs and patient
outcomes. - Engaging strategic community partners to achieve outcome-oriented
solutions.
Thank you for spreading the word! We have a free toolkit, including fact sheets and
outreach cards to assist your organization with client connections.
As a nonprofit 501(c)(3) organization, the Maryland Information Network (MdInfoNet) relies on funding from several sources, including the public and private sectors.
We are at the forefront of connecting residents to life-changing health and human services. To meet growing needs, there is an urgent need for a more robust, modernized infrastructure.By leveraging AI and integrated solutions, we stand at a rare moment of opportunity.
When you invest in Maryland Information Network, you strengthen the systems that strengthen Maryland!
Yes. The Maryland Information Network is a 501(c)(3) nonprofit
organization. Donate today.
- Connect us here!
- Mail: 9770 Patuxent Woods Drive, Suite 334, Columbia, MD 21046